How to Reach Us
Whether you have a question about your account, a billing issue, or just want to say hello, we have dedicated teams ready to assist you.
Vibrating Together
We love collaborate with creators, influencers, and brands that share our vision for authentic human connection. If you have a partnership idea, an event sponsorship proposal, or want to integrate with our API, let's talk.
- Influencer Program: Join our global network of vibecasters.
- Brand Integration: Featured playlists and curated experiences.
- Social Impact: Partnerships focused on digital well-being.
Reporting Bugs
Found a bug? Help us squash it. When reporting a technical issue, please include as much detail as possible:
- Device & OS: (e.g., iPhone 15, iOS 17.2)
- App Version: Found in Settings > About.
- Steps to Reproduce: What happened and what you expected to happen.
- Screenshots/Video: Visual proof help us solve it faster.
Where We Exist
VenXoX is a remote-first company, but we maintain administrative hubs to keep the community synchronized.
London
UK / Europe
85 Great Portland Street, First Floor
San Francisco
US / Americas
244 California St, Suite 400
Berlin
EU / DACH
Rosenthaler Str. 13, 10119
Your Voice Matters
We are built for you. Many of our best features—like "Sonic Harmony" and "Ghost Matching"—started as suggestions from our community.
If you have ideas for how we can improve, please reach out. While we cannot respond to every email, our product team reviews every piece of feedback we receive.
Emergency Contacts
If you are in immediate danger, please call your local emergency services.
To report a user who has caused you harm or is violating our safety policies, please use the in-app "Report" button on their profile or email our Rapid Response Team. Reports sent via email are prioritized.